I remember my very first consultation with my former business coach. She asked me, "What is your salon's productivity rate?" cue the crickets. "What is your salon's prebook rate?" hmmmm... "Do you know your salon's retention rate?" that's when my embarrassment sunk in. The truth was, i didn't know any of my salon's metrics and at the time, i didn't see the value in knowing. my salon was busy, booked and making money (or so i thought.) up until that moment, i had left the fin